Every touchpoint with your attendees matters. And the first point of delight post-purchase? The ticket confirmation email. It’s more than just a transactional note; it’s the initial spark of the event excitement!
Join us on this guide as we walk you through the process of tailoring these emails just the way you envision.
Customizing Organisation-Level Ticket Emails
Wish to maintain uniformity across your event confirmations. Here's how:
Accessing the Portal:
Ensure you’re logged in.
Head to the ‘Organisation settings’ found on the left navigation pane.
Tweaking Your Template:
Click on ‘Communication’ from the top menu.
And click on the "Send ticket e-mail" template
Customize the subject and content to your liking. You can view how it looks with the preview provided below.
Insert Dynamic Values:
Make your invite more personal by adding dynamic values. Use replacement codes like {{first_name}}, {{last_name}}, {{full_name}}, {{event_name}}, and {{organisation}}.
Wrap it Up:
Hit ‘Save template’. Voilà, your organisation-level ticket confirmation is ready!
Customizing Event-Specific ticket confirmation Emails
Do you want each event to have its unique flavor in the confirmation emails? Here’s how:
Navigating to Your Event:
Make sure you're logged in.
Click on 'Events' from the left pane and select your desired event.
Accessing Communication Settings:
Tap on the 'Settings' panel on top.
Click on 'Communication' in this menu. Here, you can choose between organisation-level or event-level templates. Opt for 'Event communication editor'.
Crafting Your confirmation:
Just as before, customize the subject and content. The preview will help you gauge the final look.
Incorporate Dynamic Values:
Make your message resonate by inserting dynamic values using codes like {{first_name}}, {{last_name}}, {{full_name}}, {{event_name}}, and {{organisation}}.
Final Touch:
Click ‘Save template’. Your event-specific ticket confirmation is set!
Make every attendee's ticket confirmation a precursor to the great experience awaiting them. With Tiqqo’s customizability, every touchpoint becomes a memorable part of their journey.
Ticket to Success!
The Tiqqo Team 🎫💙