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How to Customize Ticket Confirmation Emails 📨
How to Customize Ticket Confirmation Emails 📨
Updated over a week ago

Every touchpoint with your attendees matters. And the first point of delight post-purchase? The ticket confirmation email. It’s more than just a transactional note; it’s the initial spark of the event excitement!

Join us on this guide as we walk you through the process of tailoring these emails just the way you envision.

Customizing Organisation-Level Ticket Emails

Wish to maintain uniformity across your event confirmations. Here's how:

Accessing the Portal:

  • Ensure you’re logged in.

  • Head to the ‘Organisation settings’ found on the left navigation pane.

Tweaking Your Template:

  • Click on ‘Communication’ from the top menu.

  • And click on the "Send ticket e-mail" template

  • Customize the subject and content to your liking. You can view how it looks with the preview provided below.

Insert Dynamic Values:

  • Make your invite more personal by adding dynamic values. Use replacement codes like {{first_name}}, {{last_name}}, {{full_name}}, {{event_name}}, and {{organisation}}.

Wrap it Up:

  • Hit ‘Save template’. Voilà, your organisation-level ticket confirmation is ready!

Customizing Event-Specific ticket confirmation Emails

Do you want each event to have its unique flavor in the confirmation emails? Here’s how:

Navigating to Your Event:

  • Make sure you're logged in.

  • Click on 'Events' from the left pane and select your desired event.

Accessing Communication Settings:

  • Tap on the 'Settings' panel on top.

  • Click on 'Communication' in this menu. Here, you can choose between organisation-level or event-level templates. Opt for 'Event communication editor'.

Crafting Your confirmation:

  • Just as before, customize the subject and content. The preview will help you gauge the final look.

Incorporate Dynamic Values:

  • Make your message resonate by inserting dynamic values using codes like {{first_name}}, {{last_name}}, {{full_name}}, {{event_name}}, and {{organisation}}.

Final Touch:

  • Click ‘Save template’. Your event-specific ticket confirmation is set!

Make every attendee's ticket confirmation a precursor to the great experience awaiting them. With Tiqqo’s customizability, every touchpoint becomes a memorable part of their journey.

Ticket to Success!

The Tiqqo Team 🎫💙

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