Send professional emails from your own domain through Tiqqo for better deliverability and brand consistency.
Why Use Your Own Domain?
When you send emails from your own domain (e.g., [email protected] instead of a generic Tiqqo address), you get:
Professional appearance - Recipients see your brand, not ours
Better deliverability - Emails are less likely to end up in spam
Brand consistency - Matches your website and other communications
Trust building - Customers recognize your domain
Technical Requirements
⚠️ Important: This setup requires DNS configuration. You'll need someone with access to your domain's DNS settings (your web developer, IT person, or hosting provider).
Tiqqo handles all the complex email authentication (DKIM, SPF, DMARC) - you just need to add the DNS records we provide.
Setup Process
Step 1: Add Your Domain in Tiqqo
Log into your Tiqqo account
Go to Organization Settings → Email Configuration
Click Add Domain
Enter your domain details:
Domain:
yourdomain.com(without https:// or www)From Email: Choose an address like:
[email protected](if you don't want replies)[email protected](if you handle customer service)[email protected](for event-specific communication)
From Name: Your organization or event name
Step 2: Configure DNS Records
After adding your domain, click DNS Setup next to your domain name
Copy the DNS records shown
Send these records to whoever manages your domain (web developer, hosting provider, or IT team)
Ask them to add these records to your DNS configuration
What records are added:
CNAME records for email authentication
TXT records for domain verification
These prove to email providers that Tiqqo is authorized to send on your behalf
Step 3: Verify Your Domain
After DNS records are added, wait for propagation (typically 15 minutes to 24 hours)
In Tiqqo, click Verify next to your domain
Once verified ✅, you can set this domain as your Primary Sending Domain
Troubleshooting
Domain not verifying?
Wait up to 24 hours for DNS propagation
Double-check that DNS records were added exactly as specified
Contact your DNS provider if you're unsure about the setup
Still having issues? Contact Tiqqo support with your domain name and we'll help verify the DNS configuration.
Next Steps
Once your domain is verified:
All event emails will automatically send from your custom domain
Test by sending yourself a sample ticket or communication
Your customers will now see professional emails from your brand
Need help? If you don't have someone to handle DNS configuration, most hosting providers (like Transip, Hostnet, or your web developer) can add these records for you in minutes.